Gov 2.0, or Truly Transformative Government, Part 1

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22 January 2008


Introduction. Does the contemporary Internet have lessons for why government and public services fail to engage people?

For over a decade UK government has been busy moving online. This has made some progress, for example in driver and vehicle licensing, but is yet to take off in terms of usage in the way of some spectacular contemporary Internet examples like Facebook and iTunes.

Is this inevitable? Are there good reasons why government and public services do not engage people in the way music, shopping and social networking do? Or is government not yet going about this in the right way, and does the success of the contemporary Internet have important lessons for the ddesign of public services and public engagement? How can we improve value for money, and achieve higher returns on investment, better services and improved operational efficiency? How can we build public trust and protect privacy?


Internet, government, public, services, society, engagement, trust, privacy, information, citizen, user

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