OII Webcasts

The first thing to check is that you have installed RealPlayer. This is essential for viewing our streaming webcasts.

• On a Windows based PC, go to Start/Program Files and look for a folder called "Real". If there is no such folder, you may not have the player installed. Double check by going to control panel/add or remove programmes, and look for RealPlayer in that list.
• On a Macintosh system, check your applications folder for "RealPlayer".
• Check you have the latest version of RealPlayer by going to tools and the check for updates from within RealPlayer.

RealPlayer can be downloaded using our links on our player download page
It is available for:

• Windows 95/98/NT/2000/XP/Vista
• Mac OS 8/9/X
• Linux & Unix
• and Mobile Devices (although this remains largely untested)

• Check your speakers are plugged in correctly - do you get other operating system sounds?
• Check the volume on your computer is not muted, or turned down too low.
• Check you have the latest version of RealPlayer by going to tools and then check for updates from within RealPlayer.

• Check you have the latest version of RealPlayer by going to tools and the check for updates from within RealPlayer.
• Are you using a dual monitor setup? If you are, older versions of RealPlayer has been known to work on one screen, but not the other. Try moving the window to the other screen.

• Please see our Linking Policy

Streaming video can have stuttering or freezing issues for several reasons. Most common are connection issues; your connection to our streaming server may be slow, or their might be other network congestion. If you are consistently experiencing this behaviour, try the steps below.

1. Set RealPlayer to use no proxy.
   Proxies can block the video or audio stream. Try changing your settings to No proxy:
   1. Open your RealPlayer and make sure you are connected to the Internet.
   2. On the Tools menu, click Preferences . The Preferences box opens.
   3. In the Category pane under Connection , click Proxy .
   4. Click the Change Settings button in the bottom-right corner.
   5. Click No proxy for both PNA and RTSP Proxies and HTTP Proxy .
   6. Click OK twice to save your changes, then attempt to play the clip again.
2. Set RealPlayer to assume you are online, and check your connection speed.
   RealPlayer detects online status by default. If this detection fails, RealPlayer may be incorrectly set to Work Offline mode. If you are using a network connection or have a cable modem or DSL connection, you can override this detection and force RealPlayer to assume you are online all the time:
   1. In RealPlayer on the Tools menu, click Preferences . The Preferences box opens.
   2. In the Category pane, click Connection .
   3. Click the Assume I am online option.
   4. Click OK .
   5. Restart RealPlayer.
3. Restart your computer, then return to the oii webcast page
4. Lower your RealPlayer hardware settings.
   If the first three solutions do not work, you can try these advanced steps:
   1. Open RealPlayer.
   2. On the Tools menu, click Preferences . The Preferences box opens.
   3. In the Category pane, select Hardware .

   From the Hardware window, try each of these:

   1. Under Playback Performance , move the slider to the left, towards Lowest CPU usage .
   2. Click OK twice to save the changes.
   3. Close out of RealPlayer, restart it, and sign back in.
   4. If this does not work, set Playback Performance back to its default.
   1. Under Sound Card Compatibility , click the Settings button.
   2. Move the slider bar for Playback Quality to Most reliable .
   3. Click OK twice to save the changes.
   4. Close out of RealPlayer, restart it, and sign back in.
   5. If this does not work, set Sound Card Compatibility back to its default.
   1. Under Video Card Compatibility , move the slider bar Most reliable .
   2. Click OK twice to save the changes.
   3. Close out of RealPlayer, restart it, and sign back in.
   4. If this does not work, set Video Card Compatibility back to its default.
5. If you are on a networked computer as part of a domain, RealPlayer might be trying to use a network share to cache the video stream. This may result in degraded playback.
   1. Go to tools and then preferences and look for File Locations.
   2. Change My library files and Temporary Files to a location local to your machine, such as c:\Temp.
   3. Restart RealPlayer
6. If the all the above steps fail, there is additional information on the Real support site